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Products
Frequently Asked Questions
What is the Exchange and Return policy?
At S&R Luxe, every product is carefully inspected before dispatch. We accept exchanges or returns only if you receive a damaged or defective product.
To process such a request, a complete, uninterrupted unboxing video is mandatory, starting from the sealed package being opened until the product is fully inspected. Requests submitted with only photographs will not be accepted.
Any exchange or return request must be raised within 1 day of delivery. Unfortunately, requests made after this period cannot be considered under any circumstances.
Please note that we do not offer exchanges or returns if:
- You do not like the product.
- You no longer require the product.
- The product differs from personal expectations despite matching the description and images.
We currently do not provide a reverse pickup facility. The product must be securely couriered back to us by the customer. We will reimburse courier charges up to ₹50 only for exchange orders upon successful verification of the claim.
For any assistance, please contact us on WhatsApp: +91 8360219722.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What materials are used?
Each S&R Luxe design is made in small batches using thoughtfully selected materials, including premium leather and considered accents.